Responsible Play & Support (Canada)

Practical responsible play tools

• Spend limits: set and stick to a budget you can afford to lose. Avoid borrowing money.
• Time limits: plan session length. Take regular breaks.
• Cool-down: take a short break from play (hours/days) if you feel you are chasing losses or playing while upset.
• Session reminders: enable device/app reminders or alarms to help you stop on time.
• Reality check: remember outcomes are random and past results do not predict future results.

Where available, you can manage these options in your account settings. If you need help applying limits, contact us.

Self-exclusion / account lock

1. Request a lock by emailing contact@canadanorthgaming.com from your registered email.
2. Tell us the duration (e.g., 24 hours, 7 days, 6 months, or permanent) and whether you want marketing paused.
3. We will confirm when the lock is active. While locked, you will not be able to access your account.
4. If you are concerned about gambling harm across other services, contact the ConnexOntario for confidential advice and referrals.

Note: If you can still access the service after a lock is confirmed, stop playing and contact us immediately.